Santai Villas
Booking Policy
BOOKINGS/INQUIRIES
Santai Villas will provide a quote via email for each booking/inquiry received. The decision to proceed by a guest must be made within 3 days. During this time the villa/s will be "held". Santai Villas must be advised accordingly during this time or the villa/s will be advertised as available for other guests to book.
PAYMENT
Payment for accommodation can be made via credit card or direct debit. Please advise at the time of booking which method you would prefer.
DEPOSIT
A deposit of 50% of the total accommodation cost is required for you to secure the booking. Payment of the deposit constitutes the guests acceptance of Santai Villas Terms and Conditions (also found on the Santai Villas website). Please ensure that you read the terms and condition carefully prior to making your booking. The deposit is non-refundable. However, you may be able to make changes to the dates of your booking, subject to availability.
BALANCE
The balance of the payment amount must be received in full, prior to occupancy. If not, the owner has the right to cancel the booking and attempt to re let the property.
BOND
A bond payment of $300 will be required in the week before your holiday commences. Details of how to make this payment will be supplied at the time of the booking confirmation. Your bond is held in trust and will be refunded up to 7 days after check-out providing there has been no breakage, damage and/or replacement costs, additional cleaning required, or charges for additional guests.
CANCELLATION
Cancellation if caused by the client:
Money paid is not refundable unless the property is re-let for the entire period. If a refund is made due to the property being re-let, a $50 cancellation fee will be deducted.
Cancellation if caused by the property owner:
The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances. In this instance alternative dates will be offered or payments refunded.
ACCESS
Details for accessing Santai Villas will be provided prior to the commencement of your holiday.
CHECK IN/OUT
Check-in time is 2pm.
Check-out time is 10am.
Late check-out can be negotiated and is subject to availability.
Payment for late check-out must occur at the time of booking your accommodation.
Santai Villas will provide a quote via email for each booking/inquiry received. The decision to proceed by a guest must be made within 3 days. During this time the villa/s will be "held". Santai Villas must be advised accordingly during this time or the villa/s will be advertised as available for other guests to book.
PAYMENT
Payment for accommodation can be made via credit card or direct debit. Please advise at the time of booking which method you would prefer.
DEPOSIT
A deposit of 50% of the total accommodation cost is required for you to secure the booking. Payment of the deposit constitutes the guests acceptance of Santai Villas Terms and Conditions (also found on the Santai Villas website). Please ensure that you read the terms and condition carefully prior to making your booking. The deposit is non-refundable. However, you may be able to make changes to the dates of your booking, subject to availability.
BALANCE
The balance of the payment amount must be received in full, prior to occupancy. If not, the owner has the right to cancel the booking and attempt to re let the property.
BOND
A bond payment of $300 will be required in the week before your holiday commences. Details of how to make this payment will be supplied at the time of the booking confirmation. Your bond is held in trust and will be refunded up to 7 days after check-out providing there has been no breakage, damage and/or replacement costs, additional cleaning required, or charges for additional guests.
CANCELLATION
Cancellation if caused by the client:
Money paid is not refundable unless the property is re-let for the entire period. If a refund is made due to the property being re-let, a $50 cancellation fee will be deducted.
Cancellation if caused by the property owner:
The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances. In this instance alternative dates will be offered or payments refunded.
ACCESS
Details for accessing Santai Villas will be provided prior to the commencement of your holiday.
CHECK IN/OUT
Check-in time is 2pm.
Check-out time is 10am.
Late check-out can be negotiated and is subject to availability.
Payment for late check-out must occur at the time of booking your accommodation.
- A late checkout fee of an $50 will be required for check-out at 12pm.
- A late checkout fee of an $100 will be required for check-out at 2pm.
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